Rates displayed on our Website or requested by mail or by phone are valid until 12 pm the same day. All rates apply specifically to the requested service, otherwise the rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.
When booking, you authorize us in writing and / or verbally using your credit / debit for payment and is confirming knowledge and acceptance of our terms and conditions. All reservations are subject to availability at the time of his application to be processed. The availability can not be guaranteed until full payment of the service.
To avoid delays, you must print your coupon and present when the service for which you made the payment is used.
The total amount of your reservation will be immediately charged to your credit / debit card or PayPal account and will appear on your statement as PAYPAL*MXGREATSERV or PAYPAL MEXICOGREATSERVICE or CONEKTA*MXGREATSERVICE. For reservation payments, we accept Visa, MasterCard, American Express and Discover. If you have any of these credit cards, you can make your payment with Visa or MasterCard debit affiliated banks. We also accept PayPal or cash on arrival, this last option will generate an additional cost of 16% of the total amount of the service. Mexico only accept deposit in convenience stores and affiliated banks. For more information, contact one of our travel agents.
Published Website Rates are in US dollars (USD). If you have a bank account in another currency your bank or if your credit card company will convert the currency you have your account. For other currencies, the transaction amount will be converted from US dollars at the exchange rates prevailing at the transaction date. Note that the amount shown on your receipt of your credit card can vary up to three percent, due to fluctuations in international exchange rates. CancunShuttle.travel is not responsible for the fluctuation and acceptance of these policies; You acknowledge having been informed of the fluctuation of the exchange rate and agree upon the charge in US dollars. Only for Mexico, the cash deposits in banks and convenience stores affiliates will be held in Mexican pesos changed from US dollars the exchange rate of the day.
Our Company, CancunShuttle.travel serves as an intermediary between the customer and the supplier of goods and promoted on the website services, CancunShuttle.travel has established trade negotiations within their own standards of quality and service, such as, but not limited to, ground transportation and other tourism-related activities such as tours and excursions, choosing only the most qualified and most prestigious suppliers in the market. However, CancunShuttle.travel can not assume any responsibility for those buying services on its website, by acts or omissions of suppliers here announced, under which we have no control over their legal or personal relationship of equipment, operations or property.
Passengers are responsible for their personal belongings. We make every effort to return the items left on our vehicles to their owners, but we are not responsible for lost, stolen, damaged. Any charges incurred in returning an item left on board its owner must be paid by the owner.
Many bags look alike. Our drivers can not be responsible for remembering that bags belonging to each passenger. When you reach your destination, please check that you have recovered all their belongings, and that each bag, briefcase, computer, etc., is yours.
The photos that appear on its website are only representative and do not guarantee an accurate representation. The category assigned to the services is based on the interpretation of CancunShuttle.travel and may differ from the categories shown elsewhere.
Descriptions of services (transportation, tours, ...) are updated by CancunShuttle.travel but do not guarantee that everything will be exactly the same.
CancunShuttle.travel reserves the right to refuse any customer at any time.
Any claim against CancunShuttle.travel or written notices must be received no later than fourteen (14) days after service use.
CancunShuttle.travel is not responsible for any claim, cost or expense arising from personal injury or another, death, loss or damage to personal property, loss of pleasure, anger, disappointment, distress or frustration, either mental or physical, as a result of what is mentioned below:
The acts or omissions of any other person other than CancunShuttle.travel or its employees. Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of CancunShuttle.travel.
It is the customer's responsibility to obtain the necessary travel documents, such as, but not limited to, passports, visas and certificates, in which case it has no right to any refund.
If the customer does not follow the instructions, including but not limited to airport departure times, time and date of arrival and departure hotels, the coupon redemption policy, cancellation or change for any reason the services offered, CancunShuttle .travel shall not be held responsible for the loss of the service.
We reserve the right to cancel or change services at our discretion; We try to replace them with similar services. If we must completely cancel your reservation, CancunShuttle.travel whose liability is limited to the amount paid for the service return.
A full refund will not be possible in cases where the service has to be canceled, suspended and / or delayed for reasons beyond our control (beyond our control, such as but not limited to, hurricanes, earthquakes, acts of terrorism, etc. ...) and that contractual obligations with suppliers do not allow you to get a refund of the amount paid or payable to the supplier by the customer.
CancunShuttle.travel despite establish close communication with suppliers who advertise on this website, there is a possibility that the validity of some prices have expired or our database is fed improperly. However, CancunShuttle.travel is responsible for reviewing the tariffs that apply to each reservation. If the correct price is higher than the amount listed, your assigned representative will contact you shortly to give them adequate to cover the amount. If you disagree with the rate increase CancunShuttle.travel will cancel your reservation and proceed with appropriate reimbursement. CancunShuttle.travel and its suppliers demarcation of any liability or compensation for inconvenience caused by this cancellation. Should be less than the amount paid CancunShuttle.travel services give you the amount paid and no refund will be made.
Cancellation policies and changes:
Any request for change / cancellation must be made in writing by email at least 24 hours before service indicating the reservation number, your full name and the requested change. To make valid any change or cancellation must be confirmed in writing by CancunShuttle.travel. No Answer any change will not be taken as performed. Any change can generate an additional cost.
Cancellations, changes and refunds:
Cancellations made 24 hours before your service = 100% refund
Cancellations made 24 to 12 hours before your service = 50% refund
Cancellations made less than 12 hours notice are not subject to refund
Not show any service = no refund
CancunShuttle.travel all modes at its discretion may retain 10% of the total amount paid for administrative costs.
The combos do not apply for partial reimbursement. A combo is considered a single service. If you want to make a single part of the contracted combo, the cancellation does not correspond to a refund even meeting the required deadline.
Special discounts and / or promotion codes are applicable only during the scheduled dates for the discount; it is not retroactive discounts for bookings made before the promotional period and if the client fails to enter the promotion code in the appropriate field.
If a tropical storm or hurricane, you can only change their dates, or change for another tour, and in this case the payments are not refundable.
In case of cash payment by bank deposit or sharp convenience stores, does not apply any refund, only the changes will be allowed 24 hours before the service.
CancúnShuttle.travel is the authorized transport of Cancun International Airport, one of our representatives will be waiting with a sign with your name (other shared services). No one else is authorized to provide this service. His return to the airport was automatically scheduled taking into account the distance from the hotel and flight times (three hours before the flight). Considering the state of weather, traffic, security level, etc. ... to change your time of departure pick up you will be responsible for any situation that may occur with that flight.
CancunShuttle.travel not guarantee or offer "does not expect" to any services (transportation, tours, ...). For transportation services, Time for pick up, on arrival, departure or any tour is an approximate, the unit can be delayed depending on weather and traffic or for operational reasons necessary to the operation conditions of the day.
For any service departing from a hotel or any other location will be a maximum tolerance of 15 minutes, after this period of service considered as no show, for which no refund applies.
For transportation services from the airport CancunShuttle.travel flight tracks, if the client wait slight delay in the event of flight cancellation or change this last time the client had written to let us know new itinerary. We are not responsible if you have any situations that may delay it inside the terminal as Timeshare, problems with luggage, customs, immigration. Etc. After 90 further minutes of the arrival of his flight service you will be considered as no show.